Comprehensive Security, PaaS and Customer Support

Unified Operations Center

The ultimate solution for integrated operational excellence.

Why Choose Unified Operations Center?

In today’s fast-paced digital world, businesses need more than just a standard web form to report that their project is down and needs urgent attention. They need a partner that can seamlessly manage cybersecurity, PaaS production operations, and customer support, proactively connecting with them when necessary.

The UOC is designed to support customers who host their applications on our PaaS. Whether it’s assisting with new automation, resolving security issues, or managing incidents, our team is ready to step in and provide expert help whenever it is need.

DevOps Excellence for Seamless Operations

We provide robust DevOps support, helping with automation, service deployment requests, continuous integration and delivery (CI/CD) pipelines, and overall platform optimization.

Whether you’re deploying new applications, scaling existing ones, or in need to build a new cluster — we ensure your operations are smooth and efficient.

Security Operations Center

SOC is the vigilant heart of our UOC, providing 24/7 monitoring, threat detection, and rapid response to ensure your applications and data remain secure in an ever-evolving digital landscape.

Professional Expertise on Demand

Behind the scenes, our UOC taps into a vast network of specialized contractors, each with deep expertise in their respective fields. Whether you face a niche technical challenge or require a particular set of skills, we have the right expert available to resolve your issue.

This approach allows us to provide tailored solutions and quickly address any complexities that arise in your PaaS environment.

Unified Operations Center Plans

Explorer
Free
Builder
190 €/month
Innovator
835 €/month
Enterprise
5140 €/month

PaaS & Technical Support

Response time

< 48 hours

< 24 hours

<12 hours

<2 hours

Workforce rate​

40 € / 30 minutes

40 € / 30 minutes

4h free

per month,

then 19 € / 15 min ​

24h free

per month,

then 19 € / 15 min ​

Autopilot services

1

5

30+

Data backup interval

Daily

Daily

Up to 4 hours

Up to 2 hours

Infrastructure SLA

99.50%

99.95%

99.99%

Professional Services

Workforce rate

190 € / 30 minutes

150 € / 30 minutes

Security Operations Center (SOC)

Threat Intelligence API

PaaS Security Insights

AI/ML incident remediation

Incident response time

<2 hours

<30 minutes

<15 minutes

Workforce rate

80 € / 30 minutes

80 € / 30 minutes

75 € / 30 minutes

Vulnerability management

Limited

Telemetry ingestion fee

14.99 € TB/Month

14.99 € TB/Month

Managed endpoint security

Managed network sensors

Add-on

Threat modelling

Add-on

Brand protection

Limited

Advanced container security

Add-on

Add-on

Managed email security

Add-on

Add-on

Managed SIEM

Regulatory and Security Advisor

Threat hunting

Add-on

Digital forensics

Add-on

Support Channels

Email support

Help Center access

Customer Success Manager

Phone support

Business Hours only

Maintenance information

Status page

Status page

Direct emails

Direct emails + IM

Additional Benefits

Volume discounts

Alert sharing

Private cloud regions

Onboarding package

Solution security review

4h free

professional services per year

Cloud Security
Training: 16 ppl

Solution security review

4h free

professional services per year

Tempico Labs provides top-tier cybersecurity monitoring and incident response solutions for businesses of all sizes.

Our service is backed by certified security experts, state-of-the-art technology, and refined processes designed to detect, analyze, and swiftly respond to threats targeting your organization. The practical benefits include protecting your intellectual property and trade secrets and safeguarding systems that hold sensitive information, such as your customer’s Personal Identifiable Information (PII).

How UOC is different?

Proactive customer support

Unlike traditional support teams that wait for you to initiate contact, our Customer Success Manager actively monitors your environment and reaches out whenever we identify something that could benefit you.

Whether it’s an emerging security threat, a performance optimization, or a new feature that could enhance your operations, we don’t wait for you to ask — we start the conversation to ensure you’re always informed and ahead of the curve.

360° security​

Allow our security professionals to enhance your project’s overall security posture by sharing with us data from your endpoint devices, network activity or a third-party SaaS services.

If an unusual login occurs or a financial report is generated without corresponding endpoint activity, our SOC will immediately jump into this matter, correlating information from various context.

Ready to integrate with your Team​

Invite your team to manage your project directly, giving them the ability to place work requests and effectively delegate tasks. This empowers your team to take ownership, streamline workflows, and focus on growing your product efficiently.

In 2023, 72% of exploit attempts targeted outdated software weaknesses, according to our sensor data.

Stay informed about your product’s vulnerabilities and take timely remediation actions. We’ll keep your list of active vulnerabilities up to date and can provide vulnerability management reports for compliance or deep, one-time penetration testing assessments whenever needed.

Make Incidents Less Expensive​

Enable our security components, like the Web Application Firewall, to learn your normal operation patterns and use AI/ML to block malicious interactions, significantly improving incident response times.

Additionally, a human-performed threat modeling beforehand ensures the model is informed about potential weaknesses specific to your project.

Brand Protection​

Protect your brand with robust threat intelligence and darknet monitoring. We take immediate action against threats from the open and dark web, keeping you informed about leaked passwords, unauthorized domain registrations, social media anti-campaigns, and more. In many cases, we’re even able to detect compromises on employees’ personal devices, such as malware on Android phones or Windows PCs.

Focus on innovation, knowing your applications are in expert hands.

By consolidating security, DevOps, and customer support into a single, streamlined service, the Unified Operations Center reduces your operational costs while enhancing information flow and reducing decision coordination and wait times. 

 

Dream. Create. We protect.

Empower your teams with premium technologies and advanced processes, designed for a new era of data privacy.

COMPANY

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Unless marked otherwise, all prices are indicated EU VAT-exclusive.