Comprehensive Security, PaaS and Customer Support
Unified Operations Center
The ultimate solution for integrated operational excellence.
Why Choose Unified Operations Center?
In today’s fast-paced digital world, businesses need more than just a standard web form to report that their project is down and needs urgent attention. They need a partner that can seamlessly manage cybersecurity, PaaS production operations, and customer support, proactively connecting with them when necessary.
The UOC is designed to support customers who host their applications on our PaaS. Whether it’s assisting with new automation, resolving security issues, or managing incidents, our team is ready to step in and provide expert help whenever it is need.
DevOps Excellence for Seamless Operations
We provide robust DevOps support, helping with automation, service deployment requests, continuous integration and delivery (CI/CD) pipelines, and overall platform optimization.
Whether you’re deploying new applications, scaling existing ones, or in need to build a new cluster — we ensure your operations are smooth and efficient.
Security Operations Center
SOC is the vigilant heart of our UOC, providing 24/7 monitoring, threat detection, and rapid response to ensure your applications and data remain secure in an ever-evolving digital landscape.
Professional Expertise on Demand
Behind the scenes, our UOC taps into a vast network of specialized contractors, each with deep expertise in their respective fields. Whether you face a niche technical challenge or require a particular set of skills, we have the right expert available to resolve your issue.
This approach allows us to provide tailored solutions and quickly address any complexities that arise in your PaaS environment.
Unified Operations Center Plans
Explorer
Free
Builder
190 €/month
Innovator
835 €/month
Enterprise
5140 €/month
PaaS & Technical Support
Response time
< 48 hours
< 24 hours
<12 hours
<2 hours
Workforce rate
40 € / 30 minutes
40 € / 30 minutes
4h free
per month,
then 19 € / 15 min
24h free
per month,
then 19 € / 15 min
Autopilot services
1
5
30+
Data backup interval
Daily
Daily
Up to 4 hours
Up to 2 hours
Infrastructure SLA
99.50%
99.95%
99.99%
Professional Services
Workforce rate
190 € / 30 minutes
150 € / 30 minutes
Security Operations Center (SOC)
Threat Intelligence API
PaaS Security Insights
AI/ML incident remediation
Incident response time
<2 hours
<30 minutes
<15 minutes
Workforce rate
80 € / 30 minutes
80 € / 30 minutes
75 € / 30 minutes
Vulnerability management
Limited
Telemetry ingestion fee
14.99 € TB/Month
14.99 € TB/Month
Managed endpoint security
Managed network sensors
Add-on
Threat modelling
Add-on
Brand protection
Limited
Advanced container security
Add-on
Add-on
Managed email security
Add-on
Add-on
Managed SIEM
Regulatory and Security Advisor
Threat hunting
Add-on
Digital forensics
Add-on
Support Channels
Email support
Help Center access
Customer Success Manager
Phone support
Business Hours only
Maintenance information
Status page
Status page
Direct emails
Direct emails + IM
Additional Benefits
Volume discounts
Alert sharing
Private cloud regions
Onboarding package
Solution security review
4h free
professional services per year
Cloud Security
Training: 16 ppl
Solution security review
4h free
professional services per year
Tempico Labs provides top-tier cybersecurity monitoring and incident response solutions for businesses of all sizes.
Our service is backed by certified security experts, state-of-the-art technology, and refined processes designed to detect, analyze, and swiftly respond to threats targeting your organization. The practical benefits include protecting your intellectual property and trade secrets and safeguarding systems that hold sensitive information, such as your customer’s Personal Identifiable Information (PII).
How UOC is different?
Proactive customer support
Unlike traditional support teams that wait for you to initiate contact, our Customer Success Manager actively monitors your environment and reaches out whenever we identify something that could benefit you.
Whether it’s an emerging security threat, a performance optimization, or a new feature that could enhance your operations, we don’t wait for you to ask — we start the conversation to ensure you’re always informed and ahead of the curve.
360° security
Allow our security professionals to enhance your project’s overall security posture by sharing with us data from your endpoint devices, network activity or a third-party SaaS services.
If an unusual login occurs or a financial report is generated without corresponding endpoint activity, our SOC will immediately jump into this matter, correlating information from various context.
Ready to integrate with your Team
Invite your team to manage your project directly, giving them the ability to place work requests and effectively delegate tasks. This empowers your team to take ownership, streamline workflows, and focus on growing your product efficiently.
In 2023, 72% of exploit attempts targeted outdated software weaknesses, according to our sensor data.
Stay informed about your product’s vulnerabilities and take timely remediation actions. We’ll keep your list of active vulnerabilities up to date and can provide vulnerability management reports for compliance or deep, one-time penetration testing assessments whenever needed.
Make Incidents Less Expensive
Enable our security components, like the Web Application Firewall, to learn your normal operation patterns and use AI/ML to block malicious interactions, significantly improving incident response times.
Additionally, a human-performed threat modeling beforehand ensures the model is informed about potential weaknesses specific to your project.
Brand Protection
Protect your brand with robust threat intelligence and darknet monitoring. We take immediate action against threats from the open and dark web, keeping you informed about leaked passwords, unauthorized domain registrations, social media anti-campaigns, and more. In many cases, we’re even able to detect compromises on employees’ personal devices, such as malware on Android phones or Windows PCs.
Focus on innovation, knowing your applications are in expert hands.
By consolidating security, DevOps, and customer support into a single, streamlined service, the Unified Operations Center reduces your operational costs while enhancing information flow and reducing decision coordination and wait times.