Platform as a Service

We implement both soft and hard resource limits for each service. When memory utilization exceeds 80% of the soft limit, we signal your applications to free up unnecessary memory to reduce pressure. Memory will only be increased if the application still needs it, ensuring controlled and efficient scaling. Additionally, there are mechanisms to throttle CPU, storage and network usage to prevent overconsumption of resources.

Yes. The API documentation can be found here. 

After opening an account and creating a project, you will be able to open a request to host a service. Depending on expected engagement level, we offer from text-based consultation to dedicated PM to understand your specific needs, followed by a guided setup of our platform features such as security measures, smart scheduling, and autoscaling.

While having strict security defaults, our security policies are highly customizable to meet your specific requirements. You can configure various areas such as storage, network, trusted computing, and more to align with your security standards. If your case requires something advanced, we will guide you through our private datacenter feature, which offers the most dynamic security configuration flexibility.

You may integrate third-party monitoring tools to alert your team about possible incidents. However, Tempico Labs’ Unified Operations Center engineers rely on our internal monitoring tools, which include features that call special functions of our platform and automatically remediate basic issues.

Yes, you can customize alerts and monitoring metrics to suit your specific needs. Our engineers will guide you in setting thresholds and notifications to keep you informed of any issues or performance changes.

As a security-focused company, we ensure data compliance and regulatory adherence through our robust security measures, especially in the EU. We commit to working closely with you to meet specific regulatory requirements, ensuring that your data and operations remain compliant with relevant laws and standards.

A setup fee is charged when a manual, customized setup is required for your project or production environment, either based on the number of support hours used or a fixed rate. However, if you choose a paid support plan that includes monthly support hours, the setup fee is often covered, so you won’t need to pay it separately. Additionally, when automated deployment is available for your requested services, setup fees are not required as well.

Our pricing structure ensures that you only pay for the level of customization and support you need, with no hidden charges.

During critical incidents, our dedicated engineering team provides proactive and responsive support, leveraging their familiarity with your applications and operational metrics to quickly diagnose and resolve issues.

Our response times vary based on the support plan you choose. However, we prioritize critical issues and strive to provide prompt support for all inquiries to minimize downtime and disruptions.

We currently do not offer a trial period as we don’t require a long-term commitment. If you’re unsure, simply give us a try! With hour-based billing, you can cancel your PaaS resource at any time, making it easy to move on if it’s not the right fit for you.

Our PaaS solution is versatile and can support a wide range of applications, from web, IOT and mobile apps to high-performance computing tasks requiring GPU acceleration and specialized hardware configurations.

We regularly perform platform updates and maintenance to ensure optimal performance and security. We update base images and infrastructure components during low-usage periods to minimize any impact on your operations.

Sure!

• Traditional on-premises: You buy all the ingredients (flour, tomatoes, cheese, toppings), cook it in your own kitchen, use your oven, and clean up afterward. You manage everything yourself.
  
  
• Infrastructure as a Service (IaaS): The pizza shop provides the kitchen (oven, utensils), but you still bring your own ingredients and cook the pizza. You manage the cooking and cleaning up, but the infrastructure is provided.
  
  
• Platform as a Service (PaaS): The pizza shop gives you the dough, sauce, cheese, and oven. You only choose the toppings and decide how you want it cooked. You don’t worry about preparing the dough, sauce, or maintaining the oven.
  
  
• Software as a Service (SaaS): You simply order a pizza, and it’s delivered to your door. Everything from preparation to delivery is managed for you.

In the PaaS case, you focus on the pizza toppings (application) without worrying about the dough, sauce (runtime, frameworks), or the oven (servers). The platform (Tempico Labs) handles that for you.